It's easy to put together, and in great condition. Notify me of follow-up comments by email. It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture. Excellent quality chair. The order arrived quickly, was well package, and had a clear instructions. Have not had a chair this comfortable since. Completely satisfied. I almost never buy refurbished items, however given the price tag on a new Herman Miller chair, I decided to trust the positive reviews from Crandall and give it a try. Their support is great, too. Overall very satisfied with the service from Crandall and the product I ordered. Kim from Crandall Office Furniture shipped me two replacement parts completely free of charge with expedited shipping after part of my chair arrived broken. Our office ordered several chairs from Crandall and they arrived in excellent condition and were easy to assemble. I'm not sure I would've complained if Steelcase had sent it to me direct. And customer service is excellent. These are the lighter color graphite? Customer service was prompt and helpful. I will buy my next chair from them for sure. What's not to like. I purchased the optional casters upgrade, and that is very cool. So many options! Great chair! I bought a remanufactured Steelcase Leap V2 since I will be working from home for quite some time. Excellent chair at an affordable price! The item “Herman Miller Aeron Office Chair Graphite, Size B” is in sale since Tuesday, April 14, 2020. I saved about a third off of new retail value of a Steelcase chair by buying a remanufactured chair from Crandall. But David helped me get the chair (Leap v2) quicker than I was expecting it. Their Steelcase chairs come with 12 year warranty, and from interacting with them I'm sure the warranty will be well honored. The Classic Aeron PostureFit Support Kit is advised for someone who sit up straight to perform various tasks. However, their customer service hasn't been pleasant to deal with. It was pretty much new out of the box. I'm happy with my Steelcase Amia. Unfortunately Bill Stumpf passed away in 2006, so the Herman Miller brand hired Don Chadwick to go back to the working board and upgrade the chair with new-age materials. There are some minor scratches on the body but overall the chair looks new. In fact, you can't even tell it's not a new chair! The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. Available in Smoke or Graphite. Remastered for today’s work and workers, Aeron now offers smarter weight distribution and suspension through 8Z Pellicle, and adjustable PostureFit … Friendly and a good product. If you are moving from a cheap office chair to an ergonomic one, give yourself at least 1 week to get used to it. Parts shipped in a timely manner, arrived in good order. years? Crandall are the real deal. Purchased a Leap V2 chair from them given the rise in WFH. Crandall Office Furniture is family-owned company that provides truly outstanding customer service. Remanuf. Happy with it so far (1 week). In the 1990s, Stumpf’s deep understanding of ergonomics, Chadwick’s rich feel for aesthetics, and Herman Miller’s rigorous research and engineering power delivered the Aeron Chair— a seat that became synonymous with comfort and recognized for its dematerialized design. In this article, we will show how to put together your Herman Aeron chair with posturefit in just a few easy steps. It was well done and I put my unit together in about 15 minutes. Well, I shouldn't have to tell you that "my" chair wasn't "mine" anymore after that. I had inquired about the Steel case Leap V2 remanufactured chair and the email service was great. They made the return process completely painful. We love our Crandall office chair. Due to COVID-19, I found myself working from home every day and my $150 big box chair was not providing the support I needed. Ordered a Steelcase Leap v1 that was on sale and I was a bit skeptical of what would show up, but I was blown away when it arrived. Very happy with my remanufactured SteelCase Leap chair. Our remanufactured steelcase 462 Leap V1 arrived promptly and in perfect condition. Remastered for today’s work and workers, Aeron now offers smarter weight distribution and suspension through 8Z Pellicle, and adjustable PostureFit … It was packaged in 3-4 main parts that needed to be assembled together (all snap-in, no tools necessary).Unfortunately the plastic back support had snapped during shipping or Q/C, so I emailed Crandall. event : evt, But this review isn't about Steelcase - it's about Crandall.What really impressed me about Crandall was their support. Installation was easy and the chair is of impeccable quality. I contacted Dave last Thursday to set up an appointment for a sale that was advertised on Craigslist as "appointment only". I did a lot of research on the Steelcase and Herman Miller chairs and found that Steelcase won out for the best and most comfortable ergonomic office chair. I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. I used the new chair for a couple of weeks and noticed that there was a grinding/chattering feeling when rotating the backrest back and forth. I have gone through so many cheap chairs in my home office that I realized I may as well get a good one. The chair is beautiful, comfortable and encourages better posture! I ordered a Leap V2 chair from them and the first one came in very broken. I'd definitely recommend this company to anyone looking for a new desk chair. When was the last time a vendor did that? Got a rebuilt Steelcase Leap for less than half of a "new" chair and I challenge anyone to tell the difference. I do not think they will disappoint in any way. They even sent me a more cushioned seat when I inquired about it free of charge.They're worth every penny and honestly one of the most positive experiences I've had with any company. So far I am very pleased with the chair. And I’m living for my purple fabric!Thanks for an awesome chair, Crandall!10/10 stars ⭐️. Haven't had any problems. The chair arrived just a few days later in perfect condition, and assembly was simple thanks to the instructions that came in the box. The replacement cylinder dropped in and worked perfectly. I ordered the chair with the Vintage English vinyl. I tried several times but the slides kept coming off. 4.2 out of 5 stars 146 ratings. Recommended for quality furniture at a discount over new. Bought a refurbished Herman Miller Aeron from Crandall. Great experience. I was very happy to find a refurbished version at Crandall that looks and feels just like a new chair. Got a Leap2 and it looks brand new. The chair I received was in mint condition. Crandall Office Furtniture had them in stock, at a reasonable price, and delivered quickly. Ordered my chair online and it shipped pretty quickly. I am 5ft 7 in and weigh 180. I found Crandall, shopped their site, and thought I'd give it a try. Looks like brand new and was very easy to assemble after watching the install video. Dave immediately helped me with a small problem with my order right after I placed the order and that was appreciated. I was impressed with the quality and warranty of the chairs being reviewed and decided to purchase a Steelcase Leap V. 2. But it kind of makes sense. I spent weeks looking for a trust worthy Steelcase chair rebuilder. Great guys to work with and high quality workmanship! I just received my remanufactured Steelecase Leap V2 and I am extremely pleased with the product. The seating looks great and David was a pleasure to work with. Go watch the video on refurbishing Steelcase chairs. Purchased a steelcase leap v2 from them online. Refurbished office chair with new upholstery, and components made the chair look and feel like new. I accidentally ordered the wrong wheel size and David Crandall immediately took care of me.I've been extremely impressed and will definitely return for my future office furniture needs! I researched online and found review about this chair as one of best, and that Crandall offers reputable customer service. Aeron is durable for a long life and carries Herman Miller’s comprehensive 12-year, 3-shift warranty. I am so happy with Crandall! I'm very impressed with the quality of the fabric and the OEM parts they use in their remanufacturing process. The cushions have been redone and are super comfortable. Everything is working great now and Mike was super helpful, helping me order the correct parts at a lower price. The reupholstering makes the chair look brand new. Highly recommend if you don't want to spend the $$$ on a brand new Steelcase. Really love the idea of getting refurbished furniture instead of contributing to new waste. Adjustable Aeron PostureFit Support: With an adjustable Z-axis tensioner, the enhanced lumbar support of the adjustable PostureFit with an provides the best back support possible for those seated in a Herman Miller Aeron … Give it a minimum of 30 minutes before engaging the support. I wasn't sure my back and hips were going to support another month of work from home without a good chair. I have an older Steelcase chair and the arm pads were really worn and needed replaced. I'll definitely consider buying from Crandall again in the future. I received the Aeron chair in great condition, with very easy set up. I love it. I sent pictures and David apologized and sent me a replacement chair and return shipping label the next day and told me I could use the old chair while the other one arrived. David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. I’ve been researching used Herman Miller Aeron Chairs for quite a while for my home office. Herman Miller Size B Aeron Office Chairs in excellent condition. This is a comfortable, highly adjustable chair, and it functions like new. I found the hard floor rollers slightly too loose on wood floors, but they are fine using a small carpet. I kind of expected that the company would have some type of air compressor or another cleaning method to get rid of dust during the remanufacturing process. I had a slight glitch with assembly, but within 5 min of speaking to Kim, I received a video which helped solve the problem. Every review here has pretty much stated why this is a great chair and company to buy from, but here are my thoughts. Just honest workmanship and great customer service. Save my name, email, and website in this browser for the next time I comment. No complaints. After briefly trying to make anything right, they accepted the return and all of my money was returned.It's hard to find a small business with policies this good, never mind such a good product. I had an EXTREMELY positive experience with Crandall furniture. IMO better than buying new in some ways (seat pad, customizable fabrics), but still much cheaper. I would not hesitate to recommend Crandall to anyone! Good sign! Will definitely buy from this company again. The chair came in excellent renewed condition as promised.Would recommend, would buy again. At every step of the process things ran smoothly and Crandall delivered on every promise made. The fast-forward ergonomics and distinctive look makes this chair the only office chair that people can identify by name. So for less than the price of a brand new chair with the same features, we have 2. I came across Crandall and saw the Gesture for a reasonable price (and free shipping) and more importantly a 12 year warranty. They do look stylish though. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong. Aeron originally combined a deep knowledge of human-centered design with innovative, never-before-seen technology to deliver a chair unlike any other. Likewise, the customer service I was provided was excellent...even during the pandemic we are currently going through! Outstanding working with David and the team at Crandall. Replay Share. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. I got a Leap V2 chair and everything turned out great. I highly recommend using a drill with a depth gauge attachment so as to not worry about drilling through the desk. Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. How to tune and use your Lino Chair for maximum comfort and support. Wow, what a night and day difference! However, I consider this a minor complaint. The fabric, foam, gas cylinder, casters, and arm rests appear brand new.There are cheaper places to buy used/refurbished chairs online but I bought from Crandall as I didn't want the risk of getting a junk chair. Would happily do business with them again. Arrived early. Very helpful and great costumer service!! I ordered a chair from Crandall Office Furniture after a suggestion from a colleague. 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