The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Committed to excellence in hard work and dedication. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). Strong motivation can make up for lack of experience. Hard-working, outstanding telephone, scheduling, and documentation skills. Headline : Highly experienced and reliable Resident Concierge with a stellar work ethic and guest satisfaction record. Grab their attention by appealing to their major need … Professional Concierge Resume Example. 1. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Performed office duties on a temporary basis when needed. Utilized maps, charts, and brochures to explain available activities to guests in person, and offered to arrange outings according to any existing itineraries. Concierge Questions. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Great knowledge of hotel services, local events and venues and transportation options. This is something hiring managers will want to see on your document, so it’s essential that you describe your professional experience and skills with the … Assisted and advised customers regarding usage and benefits of organization's services. Good attendance (rarely/ never called in sick, always found a replacement when sick or couldn't come in. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. Giving tours to incoming guests and visitors who were interested in coming to the facility, maintaining critical and private information and acting accordingly in compliance with HIPAA regulations. Use your resume to help market your creativity and problem solving skills into the most coveted position in the hospitality industry. Observed customers CCTV has an alarm system customer service, handle switchboard. Adhered to all best methods and practices delivered by employer. Don’t be one of them! Need help with anything? Addressed questions and concerns of prospective or current residents and families. The resume has four parts: resume summary, education history, a list of experiences, and outline of your skills. Became familiar with guest names and acknowledges them with their name. Also preparing bi weekly closing of the cash bank. Assisted residents with their luggage by carrying them to directed destination. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Creating ID badges, greeting clients and employees, logging packages, scheduling conference rooms meetings, and providing additional coverage. Concierge Resume Sample. Hose down side walk, and water/maintain flower garden. I have been on multiple accounts with my tenure with [company name]. If you haven't started your job search just yet, then you might find looking at other Front Desk Concierges resumes helpful. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Posted room charges and taxes to guest accounts. Piloted bariatric concierge program to ensure bariatric patients receive necessary accommodation, assistance and guidance to complete all required preoperative stages of treatment. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Each part must be concise and accurate which means you should spare enough time to write your resume. Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident. Maintained the building's administration with regards to unit turnover, deliveries, and trade work. Recorded the highest ski rental revenue in a season. Use this concierge CV objectives sample as the starting point for your own job-winning CV! Addressed residents satisfaction with services' provided. Assisted nurses, managers and director with special projects and new initiative implementation. Below we've compiled a list of the most important skills for a Concierge. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Recorded incidents that occur & responded to requests. Provided personalized Concierge service prior, during, and after the guests visit. 8. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. Researched industry history, trends, and regulations. Answered Spa phone and perform all administrative duties. Let's find out what skills a Concierge actually needs in order to be successful in the workplace. Greeted incoming and outgoing residents and guests. Read The Balance's editorial policies. Provided support for multiple departments including HR and Connection, Created informational flyers informing residents about programs and events, Leveraged vendor relationships to meet and exceed hotel guest needs. Strong organizational skills and attention to detail. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. Utilizing principles and processes for providing customer and personal services. Ability to identify customer service issues within the ED lobby and assist with the resolution of … Calling taxis to transport residents and arranging storage for packages and luggage. Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Concierge positions. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. Two Column Resume Product Manager Resume Word Resume Templates Skills on Resume Resume Maker. Planned special events, parties, and meetings, which included booking musicians and celebrities to appear. Communicated between nurses, pharmacist, lab staff and doctors. Let’s take a closer look at each of them. Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. Gave friendly and accurate customer service with incoming and outgoing calls for members. 2. Skilled at software installation, upgrades, updates, and hardware replacement. Answered phones, ordered all supplies and processed mail. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Maintaining an excellent customer service relationship by adhering to the residential customer service standards. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. For example, 12.4% of Concierge resumes contained Communication as a skill. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. Responsible for cashiering functions including ringing up sales and service transactions. Looking for cover letter ideas? Find out what is the best resume for you in our Ultimate Resume Format Guide. Monitored the current status of coupon, discount, and other promotional programs. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, selling skills, effective communication, and being able to … Enthusiastic and adaptable with results resolution in diverse environments. Your job of getting the job starts right here. A Concierge helps companies provide superior customer service and contributes to the success of the establishment. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Managed merchandising presentation, signage, lighting, and general spa maintenance. Insured that rations for Breakfast was stocked and routinely ordered for the hotel. Specialized in customer service relations between bariatric practice and patients. Non-profit Management - 4 Month Non-credit Program. Cashier, Outlook, and … Issued needs for fulfilment of orders in accordance with policies, regulations, and procedures, Coordinate specific concierge duties to instill a comfortable environment for upwards of 500 residents spanning 5 buildings. Tracked room revenues, occupancy percentages, and other front office statistics. 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